FAQs
Product Info
How often are products restocked?
Bestsellers are restocked twice weekly.
Are Plus-Size items available?
Yes. We do have plus-size items available.
What is Joy Audrey's Size Guide?
What are final sale items?
Several types of goods are exempt from being returned.
- Hair Accessories
- Sale Items
- Intimates
- Bodysuits
- Swimwear
- Shoes
Orders
Can I make changes or cancel my order?
Our dedicated team immediately processes an order once it has been placed. As a result, orders cannot be changed or canceled.
How do I track my package (Domestic)?
All US orders are through USPS. Once your order has been shipped, you will receive tracking information via email. A link will be attached to the email to track your package and monitor progress upon delivery. Please note that some items may arrive in multiple packages.
How do I track my package (Internationally)?
I received my order; however, my item is damaged, incorrect, or defective. What should I do?
Please contact us immediately through this link... Please provide the order number, first and last name. Please allow 24-48 hours for our team to contact you via email. Our policy lasts 14 days upon delivery. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must not be worn, altered, or washed. It must also be in the original packaging. To receive a refund, the merchandise must be defective, lost (shipment), or an incorrect item was received in terms of color, size, or model. To complete your return, please include your order number and ship to:
1452 W. Horizon Ridge PKWY #149
Henderson, NV 89012
I never received my order.
Contact us directly through this link ... as soon as possible. Please provide your first name, last name, and order number.
I never received an email confirmation.
Please contact us through this link.. and we will provide you with detailed info regarding your order.
Why was my order canceled? What happened?
Orders are only canceled if an item is out of stock, or we were unable to verify your billing information. You will receive an email confirmation with detailed information explaining why your order was canceled.
Shipping
How long do I have to wait for shipping to process?
Fulfillment begins the moment you place an order with us. This process usually takes 2-4 days, and shipping is generally 5-9 business days.
Will I receive notifications when my package has shipped?
Yes. You will receive an email confirmation immediately after your order has been shipped along with tracking information.
Returns
What is your return policy?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must not be worn, altered, or washed. It must also be in the original packaging. To receive a refund, the merchandise must be defective, lost (shipment), or an incorrect item was received in terms of color, size, or model.
Several types of goods are exempt from being returned.
NONE RETURNABLE FINAL SALE ITEMS INCLUDE:
- Hair Accessories
- Sale Items
- Intimates
- Bodysuits
- Swimwear
- Shoes
Additional non-returnable items:
- Gift cards
To complete your return, please include your order number and ship to 1452 W. Horizon Ridge PKWY #149 Henderson, NV 89012
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please allow between 7-14 business days from the time your return is received for processing.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at Hello@JoyAudrey.com.
How long does it take for my return to process?
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please allow between 7-14 business days from the time your return is received for processing.
Do you allow item exchange?
No we do not allow exchange
Do you provide prepaid return shipping labels?
Its been over 14 days since I received my order. Can I still return my purchase?
Our policy lasts 14 days upon delivery. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Does Joy Audrey issue refunds?
Yes. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please allow between 7-14 business days from the time your return is received for processing.
Do you allow store credit or refunds on items if the price has changed after my purchase?
If the items are returned within the 14 days upon delivery and are approved for return, yes, we will issue a refund or store credit.
I have returned my order. What should I do now?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please allow between 7-14 business days from the time your return is received for processing.
If you didn't find the answer(s), you were looking for on our customer service page, plus click here and follow the link to contact us directly.
