At Joy Audrey, we understand that sometimes things just don't work out, so we've got you covered with our convenient return and exchange policy. We'll gladly accept returns or exchanges of any unworn clothing items with original tags and packaging within 30 days of receiving your order- and that's valid for both US and international customers!
Please note that if your order was split into multiple packages, your 30-day window will begin from the date you receive the final package. Unfortunately, if you're beyond this time frame, we won't be able to offer store credit. We'd hate for you to miss out, so make sure to act fast!
To qualify for store credit, your item must meet a few simple criteria. Firstly, it should be in its original condition - unworn, unwashed, and unaltered. Additionally, it should still be in its original packaging. To receive store credit, we'll need to confirm that the item is either defective, lost during shipment, or that you received an incorrect size, color, or model.
Please be informed some items are exempt from being returned.
NONE RETURNABLE FINAL SALE ITEMS INCLUDE:
- Hair Accessories
- Sale Items
- Intimates
- Bodysuits
- Swimwear
- Jewelry
- Shoes
- Mask
- Gift cards
Please note that return shipping is your responsibility unless it was a shipping error on our part.
To start the return process, simply send us an email at hello@joyaudrey.com with your order number and the reason for your return or exchange. We'll get back to you promptly with further instructions on how to proceed.
Once we receive your returned item, we'll inspect it for quality to ensure it's in its original condition. If all checks out, we'll automatically issue you a store credit via email, which you should see within 2-3 business days. Please allow us 3-5 business days to process your return once we receive it.
We want to note that we do have a few guidelines for returns and exchanges. To receive store credit, any returned item must be sent back to us within 30 days of delivery. Additionally, the item must be returned in its original packaging and in the same condition it was received. We won't be able to accept items that appear to have been worn, stained, or damaged in any way, and we'll return them to you with no store credit issued.
Refunds (if applicable)
At our company, we value customer satisfaction above all else. As such, we have implemented a policy to ensure our customers receive the best care and remain loyal to our brand. We understand that sometimes, products may not meet the expectations of our customers, which is why we offer store credit instead of traditional refunds.
Through our store credit system, customers can exchange their purchases for a credit that can be used towards future purchases on our website or in-store. This way, our customers can still benefit from their purchase in a way that better suits their needs and preferences.
We believe that our store credit system not only benefits our customers but also strengthens our relationship with them. By providing a solution that acknowledges their concerns and offers an alternative, we show them that we care about their satisfaction and are committed to addressing their needs.
Furthermore, our store credit system allows for greater flexibility and convenience for our customers. They can use their credit at any time and for any product they desire, giving them the freedom to choose what they want and when they want it.
Overall, we take pride in providing excellent customer care and keeping our customers satisfied. Our store credit system is just one way we demonstrate this commitment, and we are always looking for ways to improve and enhance our customer experience
Late or missing store credit (if applicable)
Not to worry, we're here to help! If you haven't already, we suggest you take a quick peek at your email inbox, spam folder included. It's possible that your store credit email ended up in there, so it's definitely worth a try.
However, if you've checked your inbox and spam folder diligently and still can't find your store credit, don't hesitate to reach out to us at hello@joyaudrey.com. Our team is more than happy to assist you in any way we can.
We understand that store credit is important to our customers, and we strive to make the process as straightforward as possible. So please don't hesitate to contact us if you need further assistance. We're always here to help!
Sale items (if applicable)
Only regular priced items may receive store credit; unfortunately, sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@joyaudrey.com and we will issue a pre-paid label for return. Once the item purchased is returned, we will replace it with an exchange for the same item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
At Joy Audrey, we're passionate about making sure you're happy with your purchase. We'll always do our best to ensure a seamless shopping experience, and we're here to help when things don't go as planned. Thanks for choosing us!
